Call Center Customer Service Representatives

Caba Contractors, Inc.is family owned and operated company, dedicated to serve our community. We have a lot of experience on the construction field and we are ready to help you with your next project.The skills of our people on every single trade make us proud of our work and therefore we can easily warranty every single job.At, Caba Contractors, Inc. Our ultimate goal is to help every customer to achieve their dream project, by providing an excellent service from the beginning to the end.

Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry

them to the desired destination, answer phones, route calls or take messages.
Schedule clinical appointments, receive and record payments and data entry of required information
Answering customer inquiries with a professional attitude and manner while adhering to measurable departmental goals.
Processing transactions accurately.
Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems, online resources, and business partner relationships.
Actively participating in Quality Improvement Process
Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls
Establishing rapport with customers, making them feel unique and valued.
Completing Client Benefit/Insurance Plan Training and ongoing education and learning.
Defining a problem clearly and escalating concerns appropriately when necessary.

Qualifications
Position requires a high school diploma or G.E.D.
Also requires excellent telephone skills with the ability to handle a high volume of calls.
Experience using an electronic health record or scheduling software is required.
General knowledge of standard office procedures and use of office equipment required.
Good interpersonal and organizational skills, attention to detail, and discretion with HIPAA and other confidential information required.
Must be able to manage multiple tasks simultaneously and communicate clearly and professionally with a diverse population.
Basic keyboarding skills and experience using Microsoft products including Word and Outlook required.

Personal Talents Needed:

Ability to identify actions necessary to complete tasks and obtain results.
Positive and constructive view of working with others.
Ability to listen to and work with a wide range of customers with a wide range of diverse challenges to achieve "win-win" outcomes.
Learn quickly and retain information to assist with decision making.
Be able to display empathy.
Excellent communication skills both written and verbal.
Multi-tasking (able to talk and research at the same time).
Punctuality.
Display organizational skills.
Exceptional detail orientation.
Take personal accountability for acquiring the expertise, knowledge and information to effectively solve customer's issues.
"Of service" attitude towards others.

401K, Dental, Life, Medical, Vision